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1. Introduction

1.1 These terms and conditions govern the sale of products through the website ("the Website") by Ballard Home ("the Company," "we," "us," or "our"). By placing an order on the Website, you ("the Customer," "you," or "your") agree to be bound by these terms and conditions.

2. Ordering and Acceptance

2.1 By placing an order on the Website, you make an offer to purchase the products listed in your order ("the Products") on these terms and conditions. The Company reserves the right to accept or decline your offer at its discretion.

2.2 Once you have placed an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your offer but serves as an acknowledgment of your order.

2.3 Acceptance of your order and the formation of a contract between you and the Company will occur when we dispatch the Products to you and send you a dispatch confirmation email.

3. Pricing and Payment

3.1 The prices of the Products listed on the Website are in GBP (Great British Pounds) and are inclusive of VAT (Value Added Tax) at the prevailing rate.

3.2 Payment for the Products and any applicable delivery charges must be made in full at the time of placing the order.

3.3 We accept payment via most credit and debit cards.

4. Delivery

4.1 The Company will make reasonable efforts to deliver the Products within the estimated delivery timeframes provided on the Website. However, these timeframes are indicative and may vary due to circumstances beyond our control. We shall not be liable for any delay in delivery.

4.2 Ownership of the Products and the risk of damage or loss pass to you upon delivery.

5. Returns and Refunds

5.1 We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return the Products within 14 days of receipt for a refund or exchange, subject to the conditions outlined.

5.2 Refunds will be processed within [10-14] days of receiving the returned Products, using the original payment method.

6. Product Descriptions and Disclaimers

6.1 We make every effort to ensure that the descriptions and images of the Products on the Website are accurate. However, slight variations may occur, and colours may appear differently on different devices.

6.2 The Company disclaims any warranties, express or implied, regarding the suitability, quality, or fitness for a particular purpose of the Products, except where prohibited by law.

7. Intellectual Property

7.1 The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of the Company and are protected by intellectual property laws. You may not use, reproduce, modify, or distribute any part of the Website or its content without our prior written consent.

8. Limitation of Liability

8.1 To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the sale or use of the Products.

8.2 Our liability for any direct damages shall be limited to the total amount paid by you for the Products giving rise to the claim.

9. Governing Law and Jurisdiction

9.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

9.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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